To receive the member discount, you must register in our shop with your stored member email address. This is the only way for the system to recognize the match with your data, and you will automatically receive the desired discount after a successful login.
Unfortunately, the discount cannot be applied retrospectively to orders that have already been placed/paid for. If the automatic member discount does not work for you, please send an email to shop@fc-saarbruecken.de

Unfortunately, we cannot accept Packstations as delivery addresses. We therefore ask you to provide an alternative address to ensure delivery. However, a subsequent redirection of your shipment to a Packstation can be arranged directly via Deutsche Post. If you have any questions about this, please contact Deutsche Post directly.
Thank you for your understanding.

If the product is in proper condition and all labels are still attached to the item, you can cancel or exchange the item(s) within the cancellation period. Please send the items, stating the order number (and the desired size in case of an exchange), to

1. FC Saarbrücken e.V.
In der Galgendell 56
66117 Saarbrücken

Please do not send the product back to us freight collect or uninsured! The customer bears the shipping costs for returns. We recommend insured shipping with a tracking number. Please obtain a return receipt and keep it safe so that you can prove your return in case of loss. More information can be found here: Return Information

Period for the next issue of raffle items: Christmas 2024

Registration must be submitted between 21.10.2024 and 08.11.2024 to shop@fc-saarbruecken.de or fanbetreuung@fc-saarbruecken.de.

Only inquiries that meet the following criteria will be fulfilled:

• Official fan club of 1. FC Saarbrücken e.V. according to the established statutes (please contact the fan support for this)
• Associations, non-profit organizations, aid organizations, schools, and kindergartens from Saarland and our region
• Per calendar year, only one request will be considered and reviewed during the specified and fixed periods.
• Raffle items will only be shipped to a German address; personal collection or pick-up is not possible.
• The address must be provided to us. Without an address, no contact or shipping will take place.
• Abusive handling of raffle items, including sale and improper use, will lead to permanent exclusion.

Private individuals, companies, and associations outside of Saarland are therefore excluded.